Frequently Asked Questions

How long will my Amos Shapes Custom Board take?

Foil Boards take about 10-12 weeks at the moment. We have experienced many orders in a very short amount of time.  Surfboards take about 8 weeks.

Can I change my order?

Once deposit is made all orders are final. We start the process of ordering your board as soon as your deposit is in so there is no delay in the build.

How do I care for my board?

At no time should boards be left in direct sunlight or in areas that attract heat. This is the most common way to damage your boards. Carbon (black)boards or darker boards do attract more heat than lighter colours so this is even more crucial.

Any damage to your board should be repaired immediately by professionals. Do not ride your board if it is damaged.

What does vacuum bagging do for my foil board?

Vacuum bagging is a process of removing excess resin in the glassing stage. This is how we get our boards to be as light and strong as possible.

Why do you put air vents in your foil boards?

All our current foil boards are made with EPS Epoxy, meaning they will expand and contract in different temperatures. Adding a Gortex vent allows for trapped air to leave the board without causing damage. This does not mean your board will withstand being left in the sun or in a hot environment for long but a vent does assist in less damage to your board.

Where do you ship and how?

Amos Shapes is based in Northern Rivers, NSW, Australia and pick up from our workshop is available.  We ship interstate and international, and cost is calculated on the size of your board to give the best rate.  We use the most reputable couriers to get your board to you safely. Cost is covered by the customer and insurance is included.

Occasionally boards are damaged in shipping. If this happens please email us immediately with photos of the damage so we can contact our insurers. DO NOT RIDE A DAMAGED BOARD.

If your items are in stock we will ship your items within 3-5 days of your order.  Shipping times are usually around 3-7 days worldwide.

Returns

If you receive any products that you are unhappy with for any reason, simply send us an email with your product, name, contact and reasoning and return it to us within 14 days, in the condition that you received it and we will happily exchange size or refund.

We will also ship your size exchange request back to you for free (within Australia only)!

Your item must be unused and in the same condition that you received it. It must also be in the original packaging, containing all the swing tags.

If 14 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange unless the goods are faulty.

CUSTOM ORDER ITEMS ARE NOT ACCEPTED FOR RETURNS.

 

Want to ask us something we haven’t covered here?  Head over to our contact page and send us an email or give us a call.