Refund policy
30-day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Condition Of Return
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@amosshpaes.com. Please note that returns will need to be sent to the following address: Amos Shapes, Attn: Returns, 3/ 7 Piper Drive, Ballina NSW 2478, Australia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@amosshapes.com; without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.
Note: If an item is damaged in shipping during the return process, the customer will not be refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as custom foilboards or surfboards. Please get in touch if you have questions or concerns about your specific item.
Note: Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Restocking Fee
No restocking fee
Return Shipping
Customers are required to pay all return shipping costs; these costs are non-refundable.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@amosshapes.com.
Please don't hesitate to contact our customer service team if you have any questions
Business Name: Amos Shapes
VAT Number: 14 641 079 809
Phone: +61 468 438 991
Email: info@amosshapes.com
Address: 3/7 Piper Drive, Ballina, New South Wales, 2478, Australia.
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